Refund and Returns Policy

Royal Puerto Plata Experience provides tours, excursions and private transfers in Puerto Plata and across the Dominican Republic. This document forms part of our service agreement with customers.

Overview

Royal Puerto Plata Experience processes refunds according to the cancellation terms shown during booking and confirmed in your reservation email.

Eligible refunds

Approved refunds apply when a tour or service is cancelled within the free cancellation window, when we cancel due to weather or safety, or when service cannot be delivered as confirmed.

Non-refundable cases

No-shows, late arrivals without notice, incorrect pickup information provided by the customer, or services already rendered may not qualify for a refund.

Refund method

Approved refunds are returned through the original payment method when possible. Processing times depend on banks and payment providers.

Partial refunds

Partial refunds may apply when only part of a bundled service was delivered or when mutually agreed with customer support.

How to request

Contact Marino Almonte (Tour Specialist) by email at info@royalpuertoplataexperience.com or Info@RoyalPPX.com, phone at +1 (849) 221-0784, or via the WhatsApp button on this website.

Questions? Contact info@royalpuertoplataexperience.com or +1 (849) 221-0784.