Frequently Asked Questions
Helpful answers about Royal Puerto Plata Experience tours, transfers, pickup zones, payments and reservations.
Frequently asked questions
Quick answers about tours, transfers, pickup zones and reservations.
Do you offer pickup from cruise ports?
Yes. We serve cruise guests arriving through Puerto Plata cruise terminals and coordinate pickup details according to the service booked.
Can I book from my hotel?
Yes. Pickup is available from Hotels, cruise ports, airports, Puerto Plata city, Sosúa, Cabarete, Playa Dorada, Cofresí and nearby areas.
Are transfers available 24/7?
Yes. Airport transfer support is available 24/7, depending on route availability and reservation confirmation.
How can I pay?
Depending on the service, you may pay through PayPal, credit card or pay the driver on arrival.
What should I bring for adventure tours?
Comfortable clothes, closed shoes, sunscreen, sunglasses, camera, and extra cash for tips or personal expenses.
Can I reserve online?
Yes. Reserve through our tour and transfer booking systems on this website, call +1 (849) 221-0784, email info@royalpuertoplataexperience.com, or use the WhatsApp button in the bottom-right corner of the site for live support.
How do I contact you on WhatsApp?
Use the WhatsApp button in the bottom-right corner of the site for live support.